Your Laundry Questions Answered

We are unable to clean anything that should be dry-cleaned or cannot go into a dryer. This may include delicate items, suits or jackets.

Some delicate fabrics and wool may be unsuitable for tumble drying. We can wash delicates as long as they are suitable for the tumble dryer. We do not offer hang dry options. You can check your item's washing instructions tag and see if it is suitable for tumble drying.

Yes absolutely. We separate your laundry into light and dark washes. If you have any items that require special attention, please place these in a separate bag and leave a note for us.

We use Ecolab commercial detergents, which are eco-friendly and hypoallergenic.

We never use the hot wash option. We only use warm or cold washes, depending on the laundry item requirements.

Our specialty! Please put a note in your bag or send us a message with any special requests or stains that we should look out for, this will ensure we don't miss any stains as we typically have to do an extra step with treating these. If we don't get a heads up we may miss it. NB: Pre-existing stains that have been on your items for a while are very difficult to treat but we will do our best!

We will return your laundry 2 days after pickup.

No worries! Simply check the care label of your items which will specify how it should be cared for.

Sorry, we don't offer dry cleaning options yet.

We offer the option to have items ironed. Check out our different subscriptions packages, to see what suits you.

Yes, everything is dried in our commercial dryers! We currently don't have a facility for hang dry.

You can easily pause the service on our website, and there will be no pickups until you resume it again.

You can easily manage this yourself on our website: 1) Log in to your account, 2) Go to My Orders, 3) Select Pause the Service. You can resume anytime. Note: changes for tomorrow must be done before 2:30 pm today. After that, reply to the reminder text to reschedule.

Yes! However, we recommend placing your order through the website for easy management.

Your card will only be charged after we pick up your laundry and record the weight. Rescheduling fee of $10 per attempt applies from the second time.

You can pay using the debit or credit card you've added to the system.

No hidden fees. Only extra cost: if no laundry to collect, rescheduling fee of $10 per attempt from the second time.

Our plans start from $34.90 (Wash and Dry only) per pick-up for both subscription and one-off.

Our pricing is based on the number of household occupants and the quantity of laundry you require, please check out our pricing page for more info on what your pricing would be.

Currently we don't operate on public holidays.

We operate a commercial laundry in central Auckland. This facility is not open to the public and is owned by EasyLife.

Most customers leave their laundry bag by the front door or in a secure location outside for pickup (this could be where a courier leaves packages for example), if this doesn't work for you, just let us know your preferred pickup and drop off location.

Place your order on the website by filling out the form and selecting your preferred dates.

Place all your laundry into the bag provided and ensure the zip is closed. Place your bag in a secure area or by your front door ready for pickup.

We are currently servicing most of Auckland city - visit our home page to view our current delivery radius on our map. We are updating new delivery areas all the time, so if you don't currently fall within our delivery area, sign up to our new delivery service notifications.

Pause your current order (log in → My Orders → Pause Service) and create a new order. Changes for tomorrow must be done before 2:30 pm today.

No worries! Send us a text or email and we'll advise if we're able to reschedule your pickup.

Everything goes in your allocated bag(s)! Should you find you're unable to fit everything in, please let us know so we can upgrade your plan/bring you another bag or you can put these items in another bag next to your regular laundry bag for pickup.

If you can fit it in your bag, we will collect it!

Anything that must be dry cleaned or cannot go into the dryer. See the terms and conditions for more information.

Get in touch with our Customer Happiness Team by email or giving us a call.

We have systems and processes to ensure your clothes don't get lost or damaged. Learn more about our process here. If there was a rare instance where an item went missing or was damaged during the cleaning process, we will assist you in coming to a solution with appropriate reimbursement. See our terms and conditions for more information.

We love getting feedback! If something is not up to scratch please get in touch with us ASAP by text, email or giving us a call so we can quickly resolve any complaints or concerns for you.