Terms Of Service

By using the services provided by Easy Life Limited you acknowledge you have read and accepted the following Terms of Service. You acknowledge these may change without notice.

These Terms of Service apply to all services provided by Easy Life Limited, including its online system. These Terms of Service supersede other contractual documents between Easy Life Limited and the customer.

DEFINITIONS

In these Terms of Service, the following definitions apply:

GST: Goods and Services Tax.

Login: A customer’s username and password to access Easy Life Limited’s online booking system.

Easy Life Limited online: The website and services provided by Easy Life Limited.

We: Easy Life Limited.

You: Customers using the services of Easy Life Limited and any people using the service under the customer’s online login.

Customer: You, or any other person who uses our services, including our online system, using your login details.

Services: Covers all services provided by Easy Life Limited including laundry, dry cleaning, pressing, ironing, pick-up, drop-off and delivery.

PAYMENT

All our quoted prices are inclusive of GST and may change without notice.

All invoices must be paid before items can be collected, unless arranged otherwise with Easy Life Limited. We reserve the right to hold onto your items until payment is made in full.

COLLECTION OF ITEMS

Every effort is made to process your item in the agreed timeframe. If for any reason there is a delay, we will not be held liable.

In the event it is your responsibility to pick up your laundry, any items that are not collected within two months of being dropped off may be disposed of. We will not be held liable for any loss due to non-collection within this time.

CARE DURING TREATMENT

1a. Care labels

We will not be liable for damage to items as we wash by the load and do not inspect the care labels of each garment. For items that need to be specially treated e.g. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried. This information can be found on the care label that is attached to the garment. We will not be liable for items damaged that have been processed in a tumble dryer although the items state they are suitable for this.

If you specifically request an item to be treated which contradicts the care label, we will discuss with you the potential risks before treatment. With your verbal agreement we will process your item, but we will not be held liable for any damage that may occur. Without your verbal agreement we will not be able to process your item.

We accept no liability for damage to accessories such as beads and buttons and any damage to hems or trims that are excluded in the care label.

We accept no liability if a care label is missing from your item.

Laundry items are tagged by the load and not individually tagged. Therefore, we cannot accept any liability for missing items.

1b. Removal of stains

We follow a safe limit cleaning policy. This means we will treat every item we accept as specified by the customer, but we will not remove every stain if, in our professional opinion, stain removal will damage your item or it is a pre-existing stain. Please talk with one our team about specific stains, who can advise whether it can be safely treated. We inspect each item before it is returned to you to make sure it meets our strict quality control measures.

1c. Pre-existing damage

Before treatment, if we see any damage that could be made worse during treatment, we will talk with you about any concerns we may have. We do not inspect every item however and cannot hold any liability for further damage being made to already damaged items. We do not guarantee all pre-existing damage is found before processing. Please talk with one of our team if you have any questions about your items, such as colourfastness, age or condition, either when you drop off your item to us or when we collect for treatment.

1d. Damage during treatment

We use industry standard processes best suited to the nature and condition of bulk load washing. In the rare instance your item is damaged due to defects in the material or pre-existing damage, such as small holes or tears made worse by treatment, we will not be held liable. We do not guarantee against colour loss, colour bleeding, shrinkage or damage to tender fabrics. Our liability for any damage to items caused by us shall not exceed 10 times our charge for cleaning that item regardless of brand or condition. No claims for damages will be accepted after 48 hours after delivery of your item. Due to the delicate nature of household items and fabrics, we accept no liability for damage to household items, including blankets, during treatment. Due to the delicate nature of leather and suede, we accept no liability for damage, including fading, during treatment.

1e. Loss of items

In the rare case your item is lost or misplaced while in our care, please advise us within 48 hours of collection. No claims for lost items will be accepted after 48 hours. We take the loss of items seriously and will investigate. If we cannot find your missing item, we accept liability only up to current Recommended Retail Price (RRP) of the item, or a maximum of $75 per item regardless of brand or condition. Please check all items, including pockets, for any personal items such as money, jewellery or other valuables before you drop your items off, or before our collection.

We will make every effort to return any items we find during treatment, but we will not be held liable for any loss of items left with the clothes, for example, left in pockets.

1f. Off-site treatment

Most items remain onsite during treatment, but occasionally we need to send items off-site, for e.g. alterations, repairs, dry-cleaning, additional further care or, due to machinery breakdown. We follow stringent processes to make sure your items are cared for during transportation and while off-site.

PRIVACY

All personal information you give us will remain confidential and will only be used as intended during the course of services. We may use the details you provide to contact you regarding any issues during treatment or regarding payment. We may also use your details to inform you of any specials or promotions that may be of interest. Please read the Privacy Policy located on our website to become aware of what, how and why your personal information is collected.

USE OF EASY LIFE LIMITED ONLINE SERVICE

2. General

• As a user of its online service, you agree that Easy Life Limited;
  • Can refuse the registration of a potential customer for any reason
  • Can terminate the registration of a customer for any reason
  • Will do its best to prevent any unauthorised access to its online service, but will not be held liable for any damage or loss through unauthorised third-party access.
• You agree to keep your login details confidential and are liable for all orders made under your login. You agree to indemnify Easy Life Limited for any claims, damages or losses incurred or made by Easy Life Limited or any third party, arising from the actions of a person placing an order for service using your login.

3. Fair Use Policy of the Easy Life Service

• Easy Life provides bags sufficient enough to enable our customers to carefully place their linen in the bags to ensure our customers order is stored As part of this we have guidelines around Fair Use for our service;

• • Do not stuff/fold clothes to fit more in
  • We do not accept any bags that are not Easylife branded
  • Max Weight for EasyLife Packages:
    • 1-2 person/Wash dry (Large bag) – 10kg
    • 3-4 person/Wash dry (Extra Large bag) – 15kg
    • 5-6 person (2x Large bags) – 20kg
  • For any weight (per kilogram) that goes above and beyond the max weight for each laundry bag, a maximum $5 fee may be incurred at EasyLife’s discretion, and charged to your designated payment method without notice. For example, if your laundry bag is 3kg above the max weight, a $15 fee may be incurred and charged to your designated payment method without notice.

4. Payment

4.1 Pricing

• • You will not be charged for registering for Easy Life Limited’s online service
  • All prices are quoted in New Zealand dollars (NZD)
  • You are responsible for any ISP charges or any other associated costs with internet usage when placing an online order.

4.2 Online Payment

• • • Payment is accepted online by credit card only. Your credit card is processed and charged on the day before the order is collected
    • We may change our accepted form of online payment at any time. You will be notified before placing your next order of any changes to payment.

If a variation in order or price is accepted by Easy Life Limited, the price payable will be adjusted. Once a delivery order has been accepted by us, you are liable for the full cost. Any variation to the delivery order is at our discretion.

5. Availability of Service

• Easy Life Limited is not liable if for any reason a service you order online, is declined.
• We may restrict the availability of pick-up and delivery services to some areas.
• We may disable a customers’ account or our online service for any reason, including routine maintenance and upgrading.

6. Pickup and Delivery of items

• We will pick up your items between 8am and 8pm on your nominated day.
• You must notify us of any change of address at least 24 hours prior to your next nominated scheduled pick-up time to avoid charges. A charge of $15 will be incurred and charged to your designated payment method without notice, if you do not inform us of a change of address and a driver arrives at the address you have provided us, and there is no laundry to collect.
• We are not liable for any delays to delivery of your items for delays outside of our control.
• If for any reason you fail or refuse to accept the delivery of your items, items may be left at the delivery address and deemed delivered.
• If you fail to notify us of a change of address, we will not be held liable for the loss of your items.
• Once items have been delivered, the risk of ownership is passed to you.
• We are not liable for your order before pickup and after delivery of your items. In the event we leave your clothes on your property and they are stolen, we will not be held liable for the loss of your items.
• If we attend your designated address to pick up your order and have not been notified you wish to cancel or skip a week’s service, we reserve the right to charge a rescheduling or failed pickup fee of $15, without notice.
• If we attend your designated address, and there is no laundry to collect, and after all means necessary of the driver trying to contact you, a fee of $15 will be incurred and charged to your designated payment method without notice.

7. Miscellaneous

• Cancellation of online orders are accepted via phone or online up until your order payment has been processed. Your item will be returned, and any charges will be reversed.
• Once your item has been processed the order cannot be cancelled and full payment is required
• Where there is a failure to return the Easy Life laundry bag after cancellation of your subscription to our service, a $25 fee will be incurred and charged to your designated payment method without notice. In the process of debt collection, we may take legal action. If so, you agree to be served electronically, to the email address you have provided to us, any legal documents we may serve you with. In this process, you will therefore also be liable to pay any court/tribunal fees.